privacy-policy

Privacy Policy

This Privacy Policy outlines how Via Nova Style collects, uses, discloses, and protects your personal information when you visit www.shoesandmore.com.au

1. Information We Collect

The type of personal information we collect depends on how you interact with our Website. It may include:

  • Your full name
  • Contact details, including your residential and postal address
  • Phone numbers (home, work, or mobile)
  • Email address

2. Types of Information

(a) Personal Information

Personal information refers to any details that can be used to identify you, whether true or not and whether recorded or not. If information does not disclose your identity or allow it to be determined, it generally does not fall under this Privacy Policy.

(b) Sensitive Information

Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information. We only collect and use sensitive information:

  • For the primary purpose it was collected
  • For a directly related secondary purpose
  • With your explicit consent or as required by law

3. How We Collect Your Information

We collect personal information in various ways, including:

  • When you enter details on our Website or related app
  • When you communicate with us via email or other channels
  • Through cookies and tracking technologies that help us improve your browsing experience

We generally collect information directly from you. However, if a third party provides your personal information, we will take steps to inform you.

4. Why We Collect Your Information

We collect your personal information to:

  • Provide products and services you order
  • Respond to your inquiries and offer customer support
  • Process transactions, issue invoices, and maintain records
  • Work with third-party service providers (such as couriers and payment processors) to fulfill your order
  • Comply with legal and regulatory requirements

By using our Website, you agree to receive direct marketing communications from us. You may opt out at any time by clicking the "unsubscribe" link in our emails.

5. Disclosure of Your Information

We may share your personal information with third parties, including:

  • Logistics and fulfillment partners to facilitate delivery
  • Service providers assisting in Website operations
  • Regulatory bodies, if required by law

We do not sell or rent your personal information to third parties.

6. Payment Processing

When processing payments via our Website, we only share the necessary details with financial institutions to complete the transaction securely. We do not store your payment details on our servers.

7. Cookies & Tracking Technologies

Our Website uses cookies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze site traffic and improve marketing efforts

You can manage cookie settings through your browser.

8. External Links

Our Website may contain links to third-party websites. This Privacy Policy does not cover those external sites, and we are not responsible for their privacy practices.

9. Security & Data Retention

We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure. When we no longer need your information, we will securely delete or de-identify it, except where retention is required by law.

10. Your Rights & Access to Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete data

To make a request, please contact us using the details below.

11. Complaints & Contacting Us

If you have concerns about our handling of your personal information, you may:

We will review your concern and work with you to resolve it. If you are unsatisfied, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

12. Updates to This Policy

We may update this Privacy Policy as needed. Changes take effect immediately upon posting to our Website. Please review it periodically for updates.

Last Updated: 11 March 2025

For privacy-related inquiries, please contact:
📧 Email: sales@vianovastyle.com.au